Each Baccarat creation is made in France in the town of Baccarat located in Lorraine and is the result of exceptional know-how passed down from generation to generation since 1764.
To discover the virtuosity of our craftsmen, we invite you to follow Baccarat news via our official WeChat account (please search with key words “Baccarat巴卡拉”.)
For any request concerning the authenticity of a Baccarat piece, we invite you to visit a Baccarat store where our consultants will be able to respond to your request. The product(s) purchase record and several pictures of the products will be requested.
Under certain conditions, all our creations are guaranteed for 24 months from the date of purchase. Our lights are guaranteed for 36 months from the date of purchase. A proof of purchase will be requested.
For more information, please contact our Customer Service via the Contact Us section.
To find all the technical documentation of our products on our website please visit the "Documents" section on the desired product page.
If you need additional information, we invite you to contact our Customer Service via the Contact Us section.
To order spare parts, we invite you to contact the store of your choice to study the feasibility. For lighting pieces, replacement is accepted for spare parts of original product purchased only. If you need additional information, please contact our Customer Service via the Contact Us section.
It is possible to clean your Baccarat pieces in the dishwasher. To do so, we invite you to set your dishwasher to the fragile program at 40° maximum and not to use any detergent. A too high temperature could produce a chemical reaction that would tarnish the crystal and make it milky.
For more information, we invite you to contact our Customer Service via the Contact Us section.
In the event of a haze, we advise you to pour a few handfuls of coarse salt and half a liter of spirit vinegar inside your glasses, then shake vigorously before rinsing several times with lukewarm water.
If the phenomenon persists, we invite you to contact our Customer Service via the Contact Us section.
Like all precious jewelry, your Baccarat jewelry requires special care. We invite you to avoid all contact with water and cosmetic products (cream, soap, perfume) as these may reduce the life of the frame and cause a loss of brilliance of the crystal. It is also not recommended to expose your jewelry to strong heat sources such as heating or the sun.
We invite you to contact our Customer Service via the Contact Us section.
Our creations intended for serving hot beverages, such as our tea and coffee sets, are fully capable of holding hot liquids. However, we formally advise against exposing your Baccarat pieces to high temperatures. It is therefore no recommended to place them in the refrigerator, in an oven or a dish warmer.
For any stains, we advise you to clean your glass with a soft cloth and soapy water at room temperature.
If the problem persists, we invite you to contact our Customer Service via the Contact Us section or to visit the store of your choice.
Chipped glass cannot be repaired.
For any request regarding the installation, cleaning, repair or restoration of a chandelier, we invite you to contact one of our stores. Our consultants will be happy to guide you towards a suitable solution.
Alternatively, we invite you to contact our Customer Service via the Contact Us section.
We advise you to clean your glass with coarse salt and white vinegar. For more tips to ensure the longevity and beauty of your Baccarat creations, please check our Care advice page. If the problem persists, we invite you to contact one of our stores.
To view all information related to a store, we suggest you use our store locator service.
For any request regarding the installation, cleaning, repair or restoration of a chandelier, we invite you to visit a Baccarat store where our consultants will be able to respond to your request.
