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TERMS AND CONDITIONS OF SALE

Baccarat, Inc. (“Baccarat”, we, or us) operates baccarat.com (this “Website”). We prescribe the following terms and conditions (these “ General Terms of Sale”) for the sale of its products to its Customers via this Website.

Introduction

Baccarat manufactures very high quality products which it sells worldwide under the "BACCARAT" trademarks.

To do this it has specific and reputed traditional craftsmanship, know-how and skills.

Baccarat sells the above-mentioned Products on this Website. The list of Products which Baccarat offers for Online Sale can also be consulted on this Website.

The Customer and Baccarat agree that their dealings will be governed exclusively by these General Terms of Sale, to the exclusion of any other terms of sale which may have been previously presented on Baccarat's Website.

Baccarat reserves the right to modify these General Terms of Sale at any time by publishing a new version of them on this Website. The applicable terms and conditions of sale are those in force on the date the Validation of the Order is confirmed.

Article 1. - Definitions

The terms and expressions whose initials are capitalized shall have the following definitions for the interpretation and performance of these General Terms of Sale :


"Article" : the Product or Products which are the subject of the Order ;

"Order" : order for Products by the Customer to Baccarat ;

"Delivery Time" : the time between the date of the Validation of the Order and the date the Order is delivered to the Customer ;

"Delivery Costs" : costs incurred by Baccarat to packaging and forwarding the Order to the delivery address given by the Customer ;

"Delivery" : shipping the Article to the Customer ;

"Method of Delivery" : standard method of delivery is available on this Website at the time of the Order ;

"Price" : the unit value of a Product ; this value is given in Hong Kong dollars, but exclusive of Delivery Costs ;

"Total Price" : the total Price to which the price of the Delivery Costs is added. This price is given in Hong Kong dollars; ;

"Product" : any product offered for sale on the Website ; chandeliers and customisable products cannot be ordered directly online and do not constitute Products within the meaning of these General Terms of Sale ;

"Territory" : has the meaning given thereto in Article 3 ;

"Validation of the Order" : has the meaning thereto given in Article 5 ;

"Online Sale" : sale of Baccarat Products on the Site ;

Any reference to the singular includes the plural and vice versa. Any reference to a gender includes the other gender.

Article 2. - Purpose

The purpose of these General Terms of Sale is to define Baccarat's and the Customer's rights and obligations related to the Online Sale of the Products.

Article 3. - Application

These General Terms of Sale are reserved for consumers, as defined by statute and case law, acting exclusively on their own behalf.

The essential characteristics, and the Prices of Products sold electronically are available on this Website.

These General Terms of Sale apply to all sales of Products made by Baccarat via this Website.

The Customer hereby acknowledges and states that he or she has read these General Terms of Sale before the Validation of the Order as defined in Article 5 hereunder.The Validation of the Order is therefore valid acceptance of these General Terms of Sale, without any modifications, restrictions or reserves.

These General Terms of Sale apply to Orders placed for delivery in Hong Kong, SAR.

Article 4. - Coming into force and Duration

These General Terms of Sale shall apply to the Customer and Baccarat from the date of the Validation of the Order, as stipulated in Article 5 hereunder.

These General Terms of Sale shall also be applicable during the period required to supply the Products, up until the end of Baccarat’s guarantees and fulfilment of its obligations set forth herein.

Article 5. - Ordering Products and Services and steps in concluding the Online Sale

The Customer must follow the following steps in order to place the Order :

  1. Compose the address of the Website or access the Website via a link ;
  2. Take note of the Baccarat Privacy and Security policy every time you visit this Website;
  3. Follow the instructions on this Website and in particular the instructions for opening a customer account ;
  4. Complete the Order form. If there is a long period of inactivity during the connection, the Product selection chosen by the Customer during the period of inactivity may not be guaranteed. The Customer may be then asked to repeat the Product selection from the beginning ;
  5. Check the details of the Order and if necessary, identify and correct errors ;
  6. Review these General Terms of Sale , before validating your Order, the Subtotal Price and the Total Price and tick the box opposite the message " Order with obligation to pay : I declare that I have fully read and accepted these General Terms of Sale (the "Validation of the Order") ;
  7. Follow the instructions from the online payment server in order to pay the Total Price.

The Customer can pay his or her Order after it has been validated on this Website, unless the server is down.

The Customer will immediately receive an electronic acknowledgement of receipt confirming the Order ("the Confirmation of the Order"). The data relating to the Orders will be hosted, backed up and kept in the computer systems of the salesforce.com France SAS company, whose registered office is at: 

3 avenue Octave Gréard, 75007 Paris, France.

Tel: +44 1753 422153 

salesforce.com France SAS information registers will be proof of all the transactions between the Customer and Baccarat on this Website. The data relating to Orders is archived on a reliable and durable medium which can be produced as evidence.

The Customer receives an electronic confirmation that the Order has been shipped.

The invoice will be sent along with the shipment.
However, if the order is a gift one, which needs to be indicated by the customer at the time of placing an order, an electronic invoice will be sent to the billing email address provided in the order.

All Orders placed on this Website are exclusively intended for the Customer's personal use. The Customer or recipient of the Products are therefore prohibited from totally or partially reselling the Products ordered.

Delivery will be made to the delivery address given by the Customer when ordering.

The Customer undertakes to respect these General Terms of Sale when the different steps of the Order mentioned above are being performed.

Baccarat reserves the right to refuse the Order if it is abnormal (notably given the quantities ordered), placed in bad faith or for any other legitimate reasons, and in particular if a dispute exists with a Customer concerning the payment of a prior Order.

Article 6. - Price of the Products and Terms of Validity

The Price of a Product sold on this Website is indicated respectively by article and reference apart from typographical errors. The Prices are applicable on the day of the Order but do not include the delivery costs which are invoiced separately, and which will be detailed to the Customer on the Validation of the Order.

The price to pay at the time of the Validation of the Order is the Total Price, which is the sum of the Prices of the corresponding Products and the Delivery Costs.

The offers of Products and Price are valid whilst they are displayed on this Website and within the limits of stocks available.

The Customer is informed of the availability of the Products when the Order is placed. Modifications or errors may occur in rare circumstances if, in particular, several Customers place Orders simultaneously for the same Product. If the Product becomes unavailable after the Customer places the Order, Baccarat will inform the Customer by e-mail as quickly as possible of the cancellation of the Order. The amount paid will be refunded directly to the payment method used during the purchase (credit/debit card, PayPal account or bank account) within forty-five (45) calendar days, if the Customer's bank account has been debited.

Baccarat reserves the right to change the Products and the Prices of the Products offered for sale on this Website without notice at any time. The Products offered for sale and their corresponding Prices will be those in force when the Order is placed, and accepted by the Customer by validating the Order.

Our goal is to provide complete, accurate, up-to-date information on this Website. Unfortunately, it is not possible to ensure that this Website is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.

The Customer is duly informed that the illustrations, colours, photographs and descriptions of the Products are for illustrative purpose only. Baccarat shall not be liable for any errors or inaccuracies.

The Customer is exclusively responsible for paying the telecommunication costs when accessing this Website.

The period of validity of the offers of the Products and Prices is determined by Baccarat having the right to update the foregoing elements, i.e., the availability of the Products and their Prices on this Website.

To complete your order, you can include a Baccarat shopping bag for an additional fee of HK$1.00 during the checkout process. This fee is defined in accordance with the Shopping Bag Charging Scheme implemented by the Hong Kong government.

Article 7. - Payment Terms

Payment by Bank Card

The total price is paid by the customer by one of the following means of payment: VISA, MASTERCARD AMEX, APPLEPAY & UNIONPAY.

The transaction is debited from the Customer's bank card at the time of shipment, after the cards' data has been checked, when the debit authorisation is received from the company which issues the Customer's bank card.

The Customer, by communicating his or her bank card information, authorises Baccarat to debit the Total Price from the bank card.

The Customer gives his or her bank advance authorization to debit the entries or statements transmitted by the payment module from his or her account, even in the absence of invoice signed by the cardholder. The Products ordered remain Baccarat's property until Baccarat has received the whole of the Prices.

If it is impossible to debit the Total Price, the Customer is asked to repeat the payment process. If the impossibility of debiting the Total Price is confirmed, the Online Sale will be immediately rescinded and the Order cancelled.

Baccarat will do its commercially reasonable effort to guarantee the confidentiality and security of the data transmitted on this Website.

In order to fight Internet fraud, an online control is performed by the competent banking institutions and organisations concerning online payments. Baccarat does not collect or preserve the information on the Customer's bank cards.

Baccarat uses the secure 3-D Secure payment system which authenticates transactions by Customers. 3-D Secure is a program created by the international Visa (verified by Visa) and MasterCard (Mastercard Secure Code) issuers to reinforce the security of online payments. You must authenticate yourself when making a payment by bank card, by entering an item of personal information or a single use code transmitted to you by your bank.

The payment data is the subject of automated data-processing which is separate from Baccarat's data-processing. The purpose of this automated data-processing is to define a level of analysis for a transaction and to fight bank card fraud.

An unpaid resulting from fraudulent use of a bank card will result in the information relating to the Order associated with the unpaid being registered in a payment incident file kept by a third party. An abnormal declaration or an anomaly can also be the subject of specific processing.

Payment with PayPal

If paying with PayPal, the amount of your purchase is debited when the order is placed.

Payment with Bank Transfer

If paying with Bank Transfer, you must deposit the amount of your purchase to Baccarat’s designated account within three (3) calendar days, and provide the bank statement clearly showing the amount you paid, your name and order reference to payment.hk@baccarat.fr. If the impossibility of payment is confirmed, the Online Sale will be immediately rescinded and the Order cancelled.

The Customer has the same rights vis-à-vis the third parties mentioned above, as those granted by Baccarat relating to data processing (Baccarat's Confidentiality Policy). The Customer can enforce them by contacting Baccarat's Data Privacy Officer by letter: Baccarat's Data Privacy Officer, 11, place des Etats-Unis – 75116 PARIS, FRANCE, who will pass on the information to the third party concerned.

Article 8. - Delivery of the Order

8.1. Delivery Method

The Customer chooses one of the Delivery Methods proposed on this Website for the Products, when the Order is placed.

8.2. Address for delivery

The Customer gives a delivery address which must be located on the Territory, otherwise the Order will be refused. The Customer is exclusively liable for non-delivery due to a lack of information given during the Order. At this time, this Website does not deliver to P.O. Boxes, or APO/FPO. It takes 3-4 business days for delivery to outlying islands (including Discovery Bay and Park Islands).

8.3. Amount of the Delivery Costs

The amount of the Delivery Costs depends on the amount and nature of the Order and the delivery method chosen by the Customer. The Customer is always informed of the amount of the Delivery Costs before the validation of the Order.

The Delivery Costs are calculated in accordance with the Products ordered and the Method of Delivery you have chosen :

(*) : These Time Limits run from the Validation of the Order, only if the Order is placed before 9 am, Mondays to Fridays (excluding bank holidays). Delivery time is not guaranteed. Some heavy or bulky items may require longer delivery time. Additional charges may be assessed if more than one attempt is made for delivery.

8.4. Delivery Time

Provided the Products chosen are available, the Delivery Method mentioned above is specified to the Customer throughout the Validation and payment process for the Order. The Delivery Time corresponds to the Delivery Method chosen by the Customer.

The Delivery Time runs from the Date of Confirmation of the Order by Baccarat and is the average length of time for preparing and routing the Order on the Territory.

It takes longer for engraved products to be shipped than regular products. Orders are usually shipped 7 to 11 business days from the date the order is placed.

8.5. Late delivery

Baccarat is considered to have respected the delivery time if the Order is delivered to the address given by the Customer within the delivery time limit corresponding to the Delivery Method (under Article 8.3) chosen by the Customer.

The Order is not automatically cancelled by late delivery.

8.6. Follow up the Order

Registered Customers can monitor the processing of the Order by visiting My Account and then My Orders.

Non-registered Customers do not have online access to order status and history. Non-registered Customers may request information by sending email to: baccarat_hk@baccarat.fr or by phone at +852 2881 0048, if prompted, giving the order confirmation number and date of the Order.

8.7. Accepting the Order on its Arrival

The Customer must provide signatory on Delivery. The Customer is responsible for the loss or damage in the event of collecting the parcel by his designated person.

8.8. Checking the Order on its Arrival

The Customer must check the condition of the packaging, as well as the Articles upon Delivery. The Customer has the right to make reserve and make claim he or she considers necessary, especially if the Product is apparently damaged on arrival. The said reserve and claim must be sent to Baccarat within three (3) calendar days, following the Delivery Date of the Products. Failure to make the said claim within the foregoing deadline will be deemed the Customer’s relinquishment of the right to make any claims against Baccarat. Customer must keep the parcel (including the packaging and Articles) intact until the claim is approved and settled.

The Customer must check that the Products delivered to it correspond to the Order. If the nature or quality of the Products do not conform to the specifications in the packing slip, the Customer must return the Products in their complete and original packaging conditions within fourteen (14) calendar days following the date the Customer receives the Order. Please refer to Article 9.1.

8.9. In-store pick-up:

It is possible to collect the items you have ordered on https://www.baccarat.com/en_hk in-store. This service is currently available in selected stores only.

Please note only the buyer will be allowed to collect the order, and you will have 7 days from the receipt of the email notification to collect your order.

To collect your order, please present the following to a salesperson in-store:

1. The invoice for your order

2. The email informing you of the availability of your order

3. Your name & phone number

You can authorize someone to pick up the order on you behalf. They must bring a copy of your invoice , the email confirming that your order is ready for pick up (printed or on a mobile device) & the letter of Authorisation.

Article 9. - Right of withdrawal

9.1. Return and refund

Baccarat wishes to offer its Customers the possibility of returning the Articles delivered under the General Conditions of Sale described below.

We do not accept cancellations of orders for products with "engraving service" after the order has been placed.

Conditions of a return
The Customer has fourteen (14) calendar days to return the Product(s) following the date of Delivery.
The Customer may return one or all the Products in his or her Online Sales Order. The Customer must provide proof of this return. This assumes that the Products will be returned by such means as enabling a definite date to be fixed for the return, with the Customer responsible for the arrangement, costs and risks of the return.
Baccarat does not offer the possibility of Customer returning Products under an Order placed on this Website to a physical boutique of Baccarat anywhere around the world.
Baccarat does not offer the possibility of returning Products purchased in a Baccarat boutique anywhere around the world to this Website.
Products must be returned in their complete and original packaging conditions.
Products returned in incomplete, damaged or spoiled conditions will not be processed for refunding. If refunding request is rejected by Baccarat, the Customer is responsible to collect the returned items from Baccarat’s designated location by appointment within sixty (60) calendar days.
If the impossibility of collection is confirmed, Baccarat reserves the right to dispose the returned items without seeking the consensus with the Customer. The shipping costs of the returned Products are borne by the Customer.
Delivery charges paid when placing the Order by the Customer on this Website are not refundable.

Steps to follow
The Customer who wishes to return the purchased Products must contact Baccarat’s Customer Service Department by e-mail to: baccarat_hk@baccarat.fr. with the reason of return, a copy of invoice and the images of the Products to be returned, within fourteen (14) calendar days upon receipt of the parcel.
The Customer may return one or all the Products from his or her Online Sales Order by post.
The Customer must complete the return form provided by the Customer Service Department, and prepare the package by accompanying the returned Products with the completed return form, the original invoice and the item(s) to be returned.
The Customer must place the returned Products in their original packaging materials of Baccarat’s red box(es), with each box tied up with strings. The Baccarat’s red box(es) should then be packed in proper outer box filled with protection materials to fill up any loose space.
The Customer must designate as the recipient address the Baccarat’s designated location to be provided by the Customer Service Department.
The Customer is responsible for bringing the return package and paying shipping charges to the designated carrier.
The Customer must provide the proof of this return to the Customer Service Department within fourteen (14) calendar days upon the provision of the return form by the Customer Service Department.
Once the package is received, inspected and confirmed by Baccarat in conformity with the above prescribed return conditions, the Customer will be refunded of the Product price directly to the payment method used during the purchase (credit/debit card, PayPal account or bank account) within forty-five (45) calendar days.

9.2. Exchange
Baccarat does not offer the possibility of exchanging purchased Products from this Website,which are either delivered to the Customer’s designated address or picked up at Baccarat physical boutiques.

Article 10. – Claims - Information

 
For any information, complaint or question concerning these General Terms of Sale or the Product itself, the Customer must contact Baccara's customer service department by email at baccarat_hk@baccarat.fr or by phone at +852 2881 0048, if prompted, giving the reference and date of the Order.

Article 11. – Product Warranty;

Baccarat is subject to the statutory provisions on quality warranty under applicable laws and regulations. In particular, Baccarat hereby represents and warrants that any Product sold under these General Terms of Sale and any replacement thereof (a) is free and clear of any liens, security interests, or encumbrances of any nature; (b) has been designed, manufactured, labelled, packaged, stored, exported, and sold by Baccarat in accordance with all applicable laws, regulations and rules; and (c) is free from major defects in material and workmanship that may impair exploitation of the Product for its intended use (together, the “Product Warranty”). The Customer hereby acknowledges and accepts that a breach of the Product Warranty shall not incur any liabilities on the part of Baccarat and its affiliates exceeding the total Price of the Products having been received by Baccarat.

Article 12. - Intellectual Property Rights

The "BACCARAT" trademark and all the associated trademarks, whether figurative or not, and in general, all other brand names, illustrations, texts, interviews, images, videos and logotypes on the Products, their accessories and packaging, either on this Website or any other mediums used by Baccarat, whether registered or not, are and will main Baccarat's exclusive property.

The same applies to any other combination or juxtaposition with any other trademark, symbol, logotype and generally any distinctive signs intended to form a composite logo.

The same applies to any copyright, drawing, design, patents and domain name (notably in connection with the products) which are Baccarat's property.

No hypertext link to the Website is allowed without Baccarat's express prior agreement.

Any total or partial reproduction, modification or use of the elements mentioned in this article for any reason and any medium whatsoever is strictly prohibited unless Baccarat has given its express, prior agreement.

Photos are not contractual. The products may not conform exactly to the picture.

Article 13. - Confidentiality of Data

Baccarat has a Privacy Policy which is accessible by clicking on the link on the Website's homepage.

Article 14. - Force Majeure

Baccarat's performance of its obligations under these General Terms of Sale may be suspended if any force majeure event occurs which either interferes with or delays performance.

Baccarat will inform the customer of the occurrence of such a case of force majeure as soon as possible after the date the event occurs.

IIf the performance of Baccarat's obligations is suspended for more than thirty (30) days, the Customer shall have the right to terminate the order in progress and Baccarat will then refund the Order under Article 8.5.

Article 15. - Invalid Clause

If any of the clauses of these General Terms of Sale is found invalid and unenforceable, it would not affect the legal status of the other clauses, which will remain in force between Baccarat and the Customer.

Article 16. Limitation of Liability

Baccarat shall not be held liable for losses resulting from using the Internet, notably such as loss of data, intrusion, computer viruses, termination of the connection, interruption of the connection, or any other problems outside its control.

Baccarat reserves the right to suspend using this Website at any time.

Baccarat is held against the standard of reasonable commercial effort only. The Customer remains the sole judge of the appropriate and adapted nature for its requirements and its use of the Articles ordered. Baccarat can never be held liable for any use of the Products which does not conform with their intended purpose.

Article 17. - Non-waiver

The fact that Baccarat fails to invoke one of its rights, limitation of liabilities mentioned in these General Terms of Sale shall not be interpreted as a waiver of any of its rights and limitation of liabilities in question in the future.

Article 18. - Governing Law & Dispute Settlement

These General Terms of Sale for the transactions at this Website are governed by the laws of the Hong Kong Special Administrative Region (“Hong Kong”) without regards to its rules of conflict law.

Any dispute that fails to be settled amicably between Baccarat and the Customer shall be referred to Hong Kong International Arbitration Centre (“HKIAC”) for arbitration to be presided over by one arbitrator in accordance with the then applicable rules of arbitration of HKIAC.

Article 19. - Future Changes

Baccarat reserves the sole right to, from time to time, change these General Terms of Sale as it deems fit and publish the changed Terms and Conditions on this Website. Please visit this Website to ensure you are brought up to dates with the latest Terms and Conditions.
These General Terms of Sale are most recently updated on 16 March 2023.

Article 20. - Pre-order of products

Customers have the option to pre-order certain products on our website before they become available in stores or online. These items are marked with a "pre-order" flag and can be added to your basket just like any other product. However, pre-order items cannot be purchased alongside regular items in the same cart. Please note that payment for pre-order products is processed at the time of pre-order placement, and full payment is required. Cancellations are only possible if the product has not yet been shipped. The estimated arrival date of pre-order items will be provided before check-out but may vary depending on our stock arrival and the shipping schedule of the selected courier. Once your product is dispatched, we will notify you via email and provide a tracking number.

SECURITY & PRIVACY INFORMATION

INTRODUCTION

Baccarat, Inc. ("Baccarat", we, or us ) operates baccarat.com (this "Website"). We recognize that you care how information about you is used and shared. We have created this privacy policy ("Privacy Policy") to inform you of our information collection, use and sharing practices for this Web Site. This Privacy Policy only covers information collected at this Web Site, and does not cover any information collected offline by us.

Security

Baccarat will take measures to protect your personal data in its possession or under its control by making reasonable security arrangements to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks. When we no longer need to use your information, we will take steps to properly de-identify or destroy it. Personal information provided on the Web Site are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. When the letters "http" in the URL change to "https", the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. This website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address,email address, phone number and credit or debit card number. and stores also operate over a private, secure network. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit or debit card information.

It is the state of affairs, however, no data transmission over the internet can be guaranteed secure. As a result, while we strive to protect your personal data, we cannot guarantee the security of any information you transmit to us through this Website and you use this Website at your own risk.

Your personal data is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal data held by Baccarat.

Privacy Policy

To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. We have posted this Privacy Policy in order to explain our information collection practices and the choices you have about the way information is collected and used. As we continue to develop this Web Site and take advantage of advances in technology to improve the services we offer, this Privacy Policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current Privacy Policy.

Unless the personal data protection laws having jurisdiction over you require explicit consent, by indicating your details in the manner described above, you agree that (i) we collect your personal data in the manner described in this Privacy Policy; and (ii) transmit your personal data to locations outside of Hong Kong.

We take your privacy very seriously and we ask that you read this Data Privacy Policy carefully as it contains important information on the personal data we collect about you; what we do with your information and with whom your information might be shared.

The Information we collect

We collect personal data from customers (existing and prospective), suppliers, contractors, employees and prospective employees, and consumers and other individuals for various business and other purposes further listed below. In this section, we explain the types of personal data which we usually collect as well as how we collect this information.

Generally, you may browse the Web Site without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this Web Site. In some cases, if you choose not to provide us with the requested information, you may not be able to access all of this Web Site or participate in all of its features.
The type of information Baccarat may collect from you will depend on the circumstances in which that information is collected. It may include, for example, your contact details (such as name, email address, address, phone number), date of birth, gender, credit card number and where necessary to effect a purchase, exchange, return or similar transaction, your credit card or banking details, your IP address, information about the websites you visit and your trends as a user and information you give us in any other way.
We receive and store any personally identifiable information:

  • when you enter on this Website
  • whenever you shop with us online, through our catalogs, or in our stores

when you subscribe to a service, including but not limited to purchase, repairment and delivery, provided by our Service Providers (as defined below) and us; when a personal shopper or any other agent acting on your behalf interacts with us in particular to buy a product or subscribe to a service for you

  • when you subscribe to our newsletter
  • when you interact with us or seek advice and share personal information through our websites, our social media pages, our sales associates in a store, at a trade show, at events or through our customer services
  • when you contact us with queries or issues
  • when you participate in our promotions, competitions or sweepstakes;
  • when you register or provide your details with or to us
  • if our information is shared with us by our approved partners, with your prior consent where required.
  • when you use your device to browse activity across different websites.
  • when you use this Website, in which case our system may automatically collect information relating to your visit to this Website, such as log data and your IP address
  • when you give us information in any other way; or
  • when you use a credit or debit card or bank transfer.

We may ask for additional information:

  • when you register with us as an online customer, we may ask for additional information, such as your favorite designers;
  • if you use one of our services, or participate in one of our promotions, competitions or sweepstakes, we may ask for additional information, such as your age, interests or product preferences; or
  • from your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use.

If you do not provide Baccarat with all requested personal data, we may be unable to assist you or provide you with our products and/or services and participate in our promotions, competitions or sweepstakes.

Where practicable, we will collect personal data directly from you.

How we use the information we collect

We use the information we collect for various purposes, including:

  • to complete your purchase transactions.
  • to provide the desired goods and the services you request
  • to respond to your queries if you are seeking information about our products or services;
  • to communicate with you about our products and services;
  • to conduct promotions, competitions and sweepstakes;
  • to conduct market research and analysis;
  • to process and assess employment applications;
  • to enforce agreements between you and us;
  • to identify you and manage your accounts with us;
  • to send you our catalogs and other offerings by mail or email;
  • to keep you informed about the status of your orders;
  • to contact you to follow up or confirm your orders, appointments, returns, or refunds.
  • to create and manage your account, including access to your on-line and in-store purchase history;
  • to administer our membership list, if any;
  • to identify your product and service preferences, so we can notify you of new or additional activities, services, and promotions that might be of interest to you;
  • to tailor ads on our website, social media platforms and elsewhere to your interests and history with us;
  • to notify you of product recalls or provide other information concerning products you have purchased;
  • to comply with legislative and regulatory requirements;
  • to operate our business efficiently;
  • to create, develop, operate and deliver our products and services;
  • to improve our merchandise selections, customer service, overall shopping experience, site design, product assortments and special promotions;
  • to detect and prevent frauds; and
  • to avoid duplication and ensure accuracy of your Information, periodically conduct data cleansing, linking or merging of our records, either internally or through our service providers.

Baccarat may also use and process aggregated, anonymous data about its customers and website users as a group, for Baccarat's business purposes.

Others with whom we share your information:

  • Affiliates of Baccarat: All of the above information that we collect, as described above, may be shared among all Baccarat entities.
  • Service providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing e-mails; (c) assist us with direct marketing and data collection; (d) provide us storage and analysis; and (e) other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in the agreements.
  • Other companies: We may provide information to carefully select outside companies when we believe their products or services may be of interest to you.
  • Business Transitions: We may transfer or share a copy of personal information about you in the event that Baccarat or one of its affiliates or subsidiaries goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets. You will be notified via e-mail or prominent notice on our Web Site prior to a change of ownership or control of your personal information, if your personal information will be used contrary to this policy. However, nothing in this Privacy Policy is intended to interfere with the ability of Baccarat to transfer all or part of its business and/or assets to an affiliate or independent third party at any time, for any purpose, without any limitation whatsoever. Baccarat specifically reserves the right to transfer or share a copy of personally identifiable information collected from this Web Site to the buyer of that portion of its business relating to that information.
  • Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our Web Site, to limit our legal liability and protect our rights or to protect the rights, property or safety of visitors of this Web Site or the public.

Baccarat may also use and/or process aggregated, anonymous data about its customers and/or website users as a group, for Baccarat"s business purposes.

In carrying out our business, it may be necessary to share information about you with and between our related bodies corporate, our Service Providers.

We would not otherwise disclose personal data to another organization unless:br />

  • the disclosure is for one of the purposes described in or otherwise permitted by our Privacy Policies;
  • the disclosure is required or permitted by law;
  • we believe the disclosure is necessary to provide you with products or services which you have requested;
  • we believe the disclosure is necessary to protect the rights, property or personal safety of another person or Baccarat; or
  • the assets and operations of Baccarat's business are transferred to a third party.

Using your personal data for marketing

We may use and process personal data you have provided to us, including your email address, to provide you with information in relation to new or updated products or services or special offers, promotions or competitions in which you may be interested. We will only do so in accordance with applicable laws or with your prior consent.

In addition, we provide you with a number of choices regarding our handling of your nonpublic personally identifiable information. If you do not want to receive communications from Baccarat or its affiliates you can:

Promotional e-mails: unsubscribe directly on the newsletter link

Telephone, Direct Mail, SMS/MMS/Instant Messaging through mobile apps, online apps, social media platforms and other online means: please either

Please be precise about your choice with one of the following titles:
― "NO MAIL OFFERS" (if you do not want to receive offers by mail); or
― "NO PHONE OFFERS" (if you do not want to receive offers by phone); or
― "NO SMS/MMS/INSTANT MESSAGING OFFERS" (if you do not want to receive offers by SMS/MMS/instant messaging); or
― "NO MAIL, PHONE, SMS/MMS/INSTANT MESSAGING OFFERS" (if you do not want to receive either).

Because customer lists often are prepared well in advance of an offering (sometimes few months before the offer is made), while processing your opt-our request, you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. In either case, please allow 30 business days for your request to be processed. We appreciate your patience and understanding in giving us time to carry out your request.

For business necessity, please note that we do not offer an opt out from sharing nonpublic personally identifiable information about you among Baccarat entities.

Disclosing your personal data overseas

The central customer database, in which all data described in the Privacy Policy is saved, is operated on behalf of and in accordance with Baccarat"s instructions. Baccarat ensures compliance with the applicable privacy laws. In order to deliver products and services to you and to improve our products and services, we may sometimes disclose your personal data to another company within or related to the Affiliates of Baccarat (including but not limited to those located in France and the United States) and Service Providers.

Baccarat will not otherwise use, process or disclose any information about you without your consent, unless:

  • the use, processing or disclosure is for one of the purposes described in or otherwise permitted by our Privacy Policies;
  • the use, processing or disclosure is required or permitted by law;
  • we believe it necessary to provide you with products or services which you have requested;
  • we believe it necessary to protect the rights, property or personal safety of another person or Baccarat; or
  • the assets and operations of Baccarat's business are transferred to a third party.

Cookies, Web Beacons, and how we use them

A "cookie" is a small data file stored by your web browser on your computer's hard drive. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database. A "web beacon" or "pixel tag" or "clear gif" is typically a one-pixel image, used to pass information from your computer to a website.

We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to this Website as well as to identify the pages you click on during your visit to our site and the name of the websites you visited immediately before clicking to this Website. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of this Website will not operate correctly if you disable cookies.

We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners. However, we respect your right to choose whether to be included in such services.

To view the cookie list and manage your cookie settings, please go to your browser, in Setting > select Clear Cookies, then return to this Website. You will be alerted to "Accept the Cookies", click on "Cookie Settings".

Children's privacy

Protecting children's privacy is important to us. This Website is a general audience site. We do not collect or maintain information from those we actually know are under 18 and have reason to believe or it can be shown that the minor does not have sufficient understanding to consent on their own behalf, and no part of this Web Site is targeted to attract anyone under 18.

We also do not send e-mail correspondence to anyone who tells us that they are under the age of 18 but does not have sufficient understanding to consent on their own behalf without their parent's consent. Our online sweepstakes are restricted to entrants who are at least 18 years old and have sufficient understanding to consent on their own behalf.

Minors under the age of 18 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to this Website.

If we become aware (including through a request from your parent or legal guardian) that we have inadvertently received personal information that contradicts the above, we will delete such personal information from our records.

Links to other sites

While visiting the Website, you may link to sites operated by our business partners or other third parties. This does not mean that we endorse these sites. We do not make any representations or warranties about any websites you may access through this Website. They are independent from us, and we have no control over, or responsibility for, their information or activities.

In addition, our privacy practices may differ from those of these other websites. If you provide personal information at one of those websites, you are subject to the privacy policy of the operator of that website, not this Website Privacy Policy. Make sure you understand any website's privacy policies before providing personal information.

Online account registration

To make online shopping faster and easier, you may register with this Website. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your e-mail address and a password of your choice, you may access your account online at any time to add, delete, or change information.

If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.

Usernames and passwords

You can play an important role in keeping your personal data secure by maintaining the confidentiality of any password and accounts used on this Website. Please notify Baccarat immediately if there is any unauthorized use of your account by any other Internet user or any other breach of security.
You are responsible for the security of your e-mail address and password (or other log-in information) and you take responsibility to ensure the confidentiality of this information.

E-mails

You will receive promotional e-mails from us only if you have asked to receive them. If you do not want to receive e-mail from Baccarat or its affiliates you can click on the unsubscribe link and hit send at the bottom of any e-mail communication sent by us. Because customer lists often are prepared well in advance of an offering (sometimes few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.

Access request and accuracy

Upon request, we will provide you with access to personal data that Baccarat holds about you, except in the limited circumstances in which it is permitted for us to withhold this information. To request access to your personal data, please contact us using our contact information below.

If at any time you wish to change personal data that is inaccurate, out of date or incomplete, please contact us using our contact information below and we will amend your record.

If you wish to have your personal data deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal, auditing or internal risk reasons.

Acceptance

By using this Web Site, you accept the policies set forth in this Privacy Policy.

What to do if you have a problem, question or complaint?

Any questions? We'll be happy to provide additional information or answer any questions. Please:

  • Write to:

― Attention: Data Privacy Officer
― Address: 11 Place des États Unis 75 016 Paris, France
In most cases we will ask that you put your request in writing to us. We will investigate your complaint and will use reasonable endeavors to respond to you in writing within 30 days of receiving the written complaint.

Browser advisory

Users should place their online order using Internet Explorer, Chrome, Firefox, Safari. We would advise the latest version of each browser. These browsers allow us to offer our customers the highest level of security; some other browsers prevent users from viewing secure pages during the checkout process. We apologize for any inconvenience.

Please be aware that this Website uses rich media content to improve the user experience. Download and Install Adobe Flash to view this Website as it was intended.

Conditions of use, notices and disclaimers

When you use this Web Site, you are automatically agreeing that both your access to the site and your use of it are: Subject to the terms and conditions in this legal notice, which may change at any time without notice.

Please refer to this page frequently to review our current terms and conditions of use.

Ownership of Intellectual Property and Restrictions on Use of Materials

The following elements of this Website are the property of Baccarat and are protected by all applicable laws, including the Hong Kong and other foreign and international copyright laws:

All content on this Website, including, without limitation, software, designs, texts, images, photographs, illustrations, audio clips, video clips, artwork, graphic material, animation, and other copyrightable elements, and the selection and arrangements thereof, and all trademarks, service marks, trade names, trade dress and patents, are the property of Baccarat and/or affiliated companies, third party licensors and/or other respective owners including but not limited to other users (collectively the "Site Content"), and are protected, without limitation, by Hong Kong and other foreign copyright, trademark and patent laws. For purposes of this Agreement, the use of any Site Content on any other website or networked computer environment is prohibited. You are hereby granted a limited, non-exclusive, non-transferable license to copy, print and display the Site Content for non-commercial purposes, provided that this license is limited to the display of the Site Content in its entirety, including but not limited to visual elements such as advertisements that adjoin content, or for personal use to refer offline to items that are offered for sale. Any other use of the Site Content is expressly prohibited. Any attempts to access the Site Content in a manner that obscures or blocks such adjoining visual elements is a violation of the license granted hereunder. You may not make any modifications to any Site Content.

If you download software from the Site, the software, including any files, codes, images, and audio clips incorporated in or generated by the software, and data accompanying the software (collectively, the "Software") are licensed to you for your personal, non-commercial home use pursuant to a personal, non-exclusive, non-assignable, non-transferable license. Baccarat keeps full and complete title to the Software and all intellectual property rights therein. You may not redistribute, sell, lend, decompile, reverse engineer, disassemble or otherwise render the Software to a human-readable form. Any unauthorized or prohibited use may subject you to civil liability and criminal prosecution under applicable laws.

Trademarks

The trademarks or trade dress of Baccarat, and our affiliates may not be used without our written permission. Trademarks or trade dress include the Baccarat names and logos, and other graphics, logos, page headers, button icons, scripts, and service names of Baccarat products, services, and programs, and those of our affiliates.

All other trademarks that appear on this Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates.

Errors and inaccuracies

Our goal is to provide complete, accurate, up-to-date information on this Website. Unfortunately, it is not possible to ensure that this Website is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.

Disclaimer of liability

We make no representations or warranties of any kind, whether express or implied, with respect to this Website, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assignees of each, will not be liable for any damages whatsoever arising out of or related to the use of this Website or any other site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.

No confidentiality

Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this Website. Any information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.

Applicable law

By visiting this Website, you agree that the laws of the Hong Kong Special Administrative Region ("Hong Kong"), without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.

Disputes

Any dispute relating in any way to your visit to this Website or to products purchased here shall be submitted to confidential arbitration to be conducted by Hong Kong International Arbitration Center ("HKIAC"). However, if you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any competent courts having jurisdiction over such disputes. You consent to exclusive jurisdiction and venue in such courts. Any arbitration under this agreement shall be conducted under the prevailing rules of the HKIAC. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration with respect to this Website or to products purchased here shall be joined to an arbitration involving any other party, whether through class arbitration proceedings or otherwise.

As part of our ongoing commitment to ensure that your shopping experience with this Website is protected, we will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.

IP Addresses

We study visitor trends since we are interested in the successful dissemination of information through the websites. Our server creates log files of information such as the Internet Protocol (IP) address from your network, what pages were explored and the length of your visit. Analysis software is used to generate reports which help us to learn more about how we can enhance your experience with the websites and to provide a higher level of services. An IP address is a number designated for your computer by your Internet service provider to provide access to the Internet. Generally, an IP address will change every time your computer connects to the Internet. However, if you have a broadband connection, it is possible that the IP address that we may gather may contain information that may be deemed Personal Information. This could occur due to the fact that by using certain broadband connections, your IP address would not change and could be associated with your personal computer. We may use your IP address to gather aggregate information on use. But we will only be able to identify you individually if we have the means of linking the IP address to you as a particular user. This usually requires access to additional information which we do not seek.

Future changes

From time to time, Baccarat's policies will be reviewed and may be revised. Whilst Baccarat seeks to minimize changes to its policies, Baccarat reserves the right to change its Privacy Policies at any time by posting an updated version on this Website. Please therefore keep checking these policies to ensure you are aware of the current terms. If at any point Baccarat decides to use and/or process personal data in a manner materially different from that stated at the time it was collected we will notify you by email or via a prominent notice on this Website, and where necessary we will seek your prior consent.

This Privacy Policy is most recently updated on 1 March 2022.

BACCARAT'S ACCESSIBILITY

To facilitate the use for disabled people, Baccarat implements accessibility features to improve navigation for screen reader users, keyboard navigation and text-only browser. Thus, Baccarat is always looking for ways to improve their customer experiences. If you have any trouble accessing any content on the website, please contact baccarat_hk@baccarat.fr.

The correct color contrast was implemented on all websites so that colorblind and visually impaired customers can more easily distinguish the different elements on the pages.

Full Keyboard navigation and focus indicator on action elements / links. The baccarat.com website has been designed so all keyboard navigation can be found on all pages. When navigating the content with the Tab and SHIFT+Tab keys, screen readers recognize the linked image text alternatives.

We added keyboard handlers, and followed ARIA-WAI recommendations to ensure all interactive content can be operated using the keyboard, and with standard commands.

Also, we improved the interactions with tabs: the tab interface provides access to content displayed dynamically in the tab panel. We used WAI-ARIA to define role, name and state information for the tab panel. The active tab is placed into the tab order. The other tabs are not in the tab order and receives focus and is activated using arrow keys.

You can easily fulfill the website forms thanks to clear labels and field types. Labels should help you better understand what information is expected in a particular input field like the contact form, the register form, the checkout form etc…

• Active, Decorative and Informational Images that are active (image link and image button), require alt-text that describes the function of the image, what the image does, where the link goes. When background images are used, provide a text alternative by using text that is visually hidden with CSS. Same goes for Decorative and Information; they have alt-text that conveys the same information as the image.

• Image of text was often used to provide the visitors with highly creative content. Nevertheless, after investigation and new site upgrades, a similar presentation can be accomplished using other methods and will be more readily available to screen readers and will be easier to read for users who need to magnify the screen.

Thus, we are working on reducing the use of "image of text" to offer an equally effective alternative for customers with visual or certain cognitive disabilities. Now, you can find an image without text that would not be readable to describe the image.

Baccarat has been working on improving the video experience for visitors with vision and hearing disabilities. When browsing on different pages with videos, you can easily access video player to play and pause any video.
You also have access to synchronized captions displayed over the video to help you better understand the speech and sound. Text transcripts containing script and description of the action are also available below videos so that you do not have to play the video to access its content.

We also created a Play/Pause feature for gif, to be able to start and stop the movement as is necessary.

Initially, no method was provided to allow users to navigate to different sections of the page. Following the WCAG recommendations, we implemented WAI-ARIA landmark roles to define the different areas of the page.

You can access the site map of baccarat.com from a link in the footer menu on every page. The site map provides you with an overview of the entire structure of the website to help you better understand what it contains and how it is organized. It offers you an alternative to easily navigate to the pages of your choice

You can easily access the homepage of the website by clicking on the Baccarat logo on every page.

The main menu on the left-hand column gives you access the main pages of baccarat.com. You can control the main menu by mouse, keyboard or with fingers on a touch screen.

The page footer menu is located at the bottom of each page of the website baccarat.com It gives you access to additional information such as the customer service telephone number, the contact form, legal information, the privacy policy, the site map, the Legal Notice etc.

Ask your question using our contact form.