What to do if the ordered product is damaged during transport?

Whenever possible, the customer is required to check the condition of the packaging as well as the items upon delivery.
He can issue the reserves and the complaints which he considers necessary, even refuse the parcel, in particular when this one is obviously damaged with the delivery. We recommend that you take pictures of the package before opening it if it is damaged. The reserves and claims must be indicated to the deliveryman and in parallel addressed to the carrier within ten working days, which follow the delivery date of the products.

Your complete satisfaction being our priority, we will do our best to find the most appropriate solution. Thus, we also invite you to contact our Customer Service via the "Contact Us" section.