Baccarat at your service

It is possible to clean your Baccarat pieces in the dishwasher. To do so, we invite you to set your dishwasher to the fragile program at 40° maximum and not to use any detergent. A too high temperature could produce a chemical reaction that would tarnish the crystal and make it milky.

For more information, we invite you to consult all of our maintenance advice on the following page - Contact Us

In the event of a haze, we advise you to pour a few handfuls of coarse salt and half a liter of spirit vinegar inside your glasses, then shake vigorously before rinsing several times with lukewarm water.

If the phenomenon persists, we invite you to contact our Customer Service via the "Contact Us" section.

Like all precious jewelry, your Baccarat jewelry requires special care. We invite you to avoid all contact with water and cosmetic products (cream, soap, perfume) as these may reduce the life of the frame and cause a loss of brilliance of the crystal. It is also not recommended to expose your jewelry to strong heat sources such as heating or the sun.

Our creations for serving hot beverages, such as our tea and coffee sets, are fully capable of holding hot liquids. However, we formally advise against exposing your Baccarat pieces to high temperatures. It is therefore forbidden to place them in the refrigerator, in an oven or a dish warmer.

For any stains, we advise you to clean your glass with a soft cloth and soapy water at room temperature.

If the problem persists, we invite you to contact our Customer Service via the "Contact Us" section or to visit the store of your choice.

For assistance in placing an order online, we invite you to contact our Customer Service via the "Contact Us" section.

Here are the proposed means of payment:
- Credit card (Visa, MasterCard and American Express)
- Paypal
- Bank transfer

Baccarat has implemented the 3D Secure payment system to authenticate the transactions of its customers by credit card and to reinforce the security of online payments.

If an error message appears at the end of your order, we invite you to check your emails.
If you have received an order confirmation email, it means that your order has been validated.
If not, we invite you to contact our Customer Service via the "Contact Us" section.

Your order cannot be modified or cancelled once it has been validated.
Nevertheless, Baccarat will do its best to satisfy you.

We invite you to contact our Customer Service via the "Contact Us" section so that they can tell you the procedure to follow depending on the status of your order.

All of our creations are delivered in our iconic red box with our signature white satin ribbon. When you place your order, you will also be able to attach the message of your choice on a gift card.

When you place an order on our site, you will receive :
- your invoice by mail to the billing address
- your package at the delivery address

If you have not received your invoice, please contact our Customer Service via the "Contact Us" section

To request a duplicate invoice for a piece purchased in a store, please contact our Customer Service via the "Contact Us" section, mentioning the name of the store, the date of purchase, the name of the person who made the purchase. We will send you your duplicate as soon as possible.

Here are the proposed delivery methods:
- Standard : 3 to 7 working days
- Express : 24h or 48h

The delivery costs are calculated according to the amount of the order and the delivery method chosen. For more details, we invite you to consult the following page https://www.baccarat.com/en_sa/policies

Below is a list of the 33 countries eligible for online order delivery:
- North America: United States
- Asia: Hong Kong, Japan, Singapore
- Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Guadeloupe, Guyana, Hungary, Ireland, Italy, Luxembourg, Malta, Martinique, Netherlands, Poland, Portugal, Reunion, Romania, Slovenia, Slovakia, Spain, Sweden, United Kingdom.

To have your order delivered to one of these 33 destinations, you must place an order on the website of the desired delivery country.
For example, if you live in the United States and you want to deliver a gift in France, we invite you to place an order on the website www.baccarat.com/fr. Your payment will be in Euros, your billing address will be in the United States and your delivery address must be in France.

If your country of delivery is not listed above, we invite you to contact our Customer Service via the "Contact Us" section or the Baccarat store of your choice.

You can check the status of your order by clicking on the "My Account" icon, then on the "Orders" section.
You will also be informed of the status of your order by email, with a first email confirming the order and a second email with the tracking number when it is shipped.
You will be able to track the status of your package on the carrier's website.

If you need additional information, please contact our Customer Service via the "Contact Us" section.

Whenever possible, the customer is required to check the condition of the packaging as well as the items upon delivery.
He can issue the reserves and the complaints which he considers necessary, even refuse the parcel, in particular when this one is obviously damaged with the delivery. We recommend that you take pictures of the package before opening it if it is damaged. The reserves and claims must be indicated to the deliveryman and in parallel addressed to the carrier within ten working days, which follow the delivery date of the products.

Your complete satisfaction being our priority, we will do our best to find the most appropriate solution. Thus, we also invite you to contact our Customer Service via the "Contact Us" section.

In case of late delivery or non-receipt of your package, we invite you first to check the shipping status of your order using the tracking number on the carrier's website; then to contact our Customer Service via the "Contact Us" section.

You have a period of 30 days to make an exchange request from the date of receipt of your package.
In order to know the modalities and the procedure to follow to proceed to an exchange, we invite you to consult our General Conditions of Sale.

You have a period of 14 days to exercise your right of withdrawal following the date of receipt of your package.
In order to know the modalities and the procedure to follow to proceed to a return, we invite you to consult our General Conditions of Sale.

We do our best to process your refund requests as quickly as possible.
Once your order has been received and validated by our logistics department, the refund will take place within 15 working days at the latest.

In order to have your Baccarat creation repaired, we invite you to contact one of the specialized establishments selected by us. They will provide you with an estimate. We would like to draw your attention to the fact that these establishments are not affiliated with the House of Baccarat, that we will in no way be held responsible for any problems that may arise within these establishments and that following their intervention, the product will no longer be considered a Baccarat item and will not be eligible for any other exchange or service on our part.

List of specialized establishments:

ATELIER DU CRISTAL
Zone d'Activité Baccarat Bertrichamps
54120 BACCARAT
+33 3 83 75 14 95

SCHWEITZER CRYSTAL WORKS
84 quai de Jemmapes
75010 PARIS
+33 1 42 39 61 63

Establishment specialized in the repair of vases and exceptional pieces:

CRISTAL BENITO
Franck Bénito
188bis, rue Gabriel Péri
92700 COLOMBES
+33 1 42 42 60 76
f.benito@cristal-benito.fr
www.cristal-benito.fr

For more information, contact the store of your choice.

For any request regarding the installation, cleaning, repair or restoration of a chandelier, we invite you to contact one of our stores. Our consultants will be happy to guide you towards a suitable solution. To find the nearest store, we suggest you use this link
Alternatively, we invite you to contact our Customer Service sav_home_lighting@baccarat.fr

We advise you to clean your glass with coarse salt and white vinegar.
If the problem persists, we invite you to contact one of our stores.

To view all information related to a store, we suggest you use our store locator service. (URL to be indicated according to the locale - baccarat.com/store-locator). You can also make a store appointment via this link

For any request regarding the installation, cleaning, repair or restoration of a chandelier, we invite you to visit a Baccarat store where our consultants will be able to respond to your request.

If you are interested in joining the Baccarat Collective, please visit our career page or send us your unsolicited application to the following address: contact-recrutement@baccarat.fr

By creating an account on the Baccarat.com website, you will be able to enhance and personalize your shopping experience.
Creating a Baccarat account allows you to:
- Save and manage your personal information,
- Track your online orders
- Create your personal wishlist
- Stay informed about new products and news from the House.
- Choose your communication preferences with Baccarat
Click on the "My Account" icon to create your account

Baccarat gives you the possibility to modify all the data in your account by clicking on "Modify" in the "My Account" section.
To delete your Baccarat account, we invite you to contact our Customer Service via the "Contact Us" section.

The www.baccarat.com website is accessible to all, without any obligation to provide personal information.
However, anyone who creates a Baccarat account and checks the Digital Communication box implicitly accepts to be invited to Baccarat events, to be informed of Baccarat news, new products or to receive satisfaction surveys.
When placing an order, Baccarat collects all the customer data necessary to set up the shipping and billing processes: title, last name, first name, postal address, e-mail address, telephone number.
Baccarat will only disclose information communicated in the context of the order to trusted third-party partners: banking establishments, transport providers.
Baccarat undertakes not to keep your credit card number.
For more information, you can consult our Privacy Policy.

By subscribing to the Baccarat communication, you will be among the first to be informed of new products, events and news from the House.
If you wish to be contacted personally by a consultant by sms or phone, you can also update your Contact Preferences in your Baccarat account.
For more information, we invite you to contact our Customer Service via the "Contact Us" section.

You can also follow Baccarat news via our social networks :
Facebook
Twitter
Pinterest
Instagram
YouTube.