Baccarat at your service

To avoid any potential damage to your crystal, we recommend hand washing with warm water, or using a mild soap.

In the event of a haze, we advise you to pour a few handfuls of coarse salt and half a liter of spirit vinegar inside your glasses, then shake vigorously before rinsing several times with lukewarm water.

Like all precious jewelry, your Baccarat jewelry requires special care. We recommend avoiding all contact with water and cosmetic products (cream, soap, perfume) as these may reduce the life of the frame and cause a loss of brilliance of the crystal. It is also not recommended to expose your jewelry to strong heat sources.

Our pieces for serving hot beverages, such as our tea and coffee sets, are fully capable of holding hot liquids. However, we formally advise against exposing your Baccarat pieces to high temperatures.

For any stains, we advise you to clean your glass with a soft cloth and soapy water at room temperature.

For assistance in placing an order online, please contact our Customer Service team via the Contact Us section.

Below are the means of payment accepted at checkout:

• - Credit card (Visa, MasterCard and American Express)
• - Apple Pay
• - Paypal
• - Gift Certificate

If an error message appears at the end of your order, please check you email and spam inboxes to ensure you have not recieved an order confirmation email validating your order. If you did not receive an email, please contact our Customer Service team via the Contact Us section.

Your order cannot be modified once it has been placed. Should you want to cancel, you may do so if the order has not already shipped out by calling Customer Service via the Contact Us section.

All orders are delivered in our iconic red box with our signature white satin ribbon. When you place your order, you will also have the option to attach a gift message on the first page at checkout.

Gift cards cannot be purchased online.

When you place an order on our site, you will receive :

• - a confirmation email with your order details
• - a shipping confirmation email once your order has shipped
• - a pack slip within your package & return instructions If you have not received any of the above, please contact our Customer Service via the Contact Us section.

Below are the available shipping methods at checkout:

• - Ground: 3-5 business days
• - 2nd Day: 2 business days
• -Next Day: Order must be placed before 12AM (Est) to receive the following day

You must place an order on the website of the desired delivery country. To ship an order to another country, please select the desired country on the country selector, placed in the menu and on the bottom right-hand corner of the website.

If you are not able to find your country, please contact our Customer Service team via the Contact Us section.

You can check the status of your order by clicking on the "My Account" icon, then on the "Orders" section.
You will also receive an order confirmation email followed by a shipping confirmation email with tracking information once the orders has shipped. You will be able to track the status of your order on the carrier's website.

If you need additional information, please contact our Customer Service via the Contact Us section.

We recommend the customer to check the condition of the packaging as well as the items upon delivery.
You may issue a complaint or refuse the parcel if your item appears to be damaged with delivery. Please take photo evidence of any damage and contact our Customer Service team via the Contact Us section to help open a claim. The claims must be addressed to the carrier within ten working days, which follow the delivery date of the products.

In case of a late delivery or non-receipt of your package, please first to check the shipping status of your order using the tracking number on the carrier's website; then contact our Customer Service team via the Contact Us section.

Online purchases cannot be exchanged online or in-store, however we offer a refund or gift certificate should you want to return or purchase another item within 30 days of the receipt of your package. The gift certificate is redeemable online only.

You have a period of 30 days following the date of receipt of your package to return your item.
For more information on how to process a return, please visit our Terms & Conditions.

We do our best to process your refund requests as quickly as possible.
Once your order has been received and validated by our logistics department, the refund will take place within 15 working days at the latest.

With every Baccarat Rouge 540 Eau de Parfum and Baccarat Rouge 540 Extrait purchase, a fragrance sample will be included.

We recommend cleaning with coarse salt and white vinegar.

Personalize your Baccarat piece to make it unique, with initials, a first name, a date...
Contact our consultants in store to offer you the best engraving service.

To view all information related to a store, we suggest you use our store locator service. You can also make a store appointment via this link.

Our red boxes are not for sale. They are provided only with the purchase of a Baccarat piece.

If you are interested in joining the Baccarat Collective, please visit our career page.

By creating an account on the Baccarat.com website, you will be able to enhance and personalize your shopping experience.
Creating a Baccarat account allows you to:

• - Save and manage your personal information,
• - Track your online orders
• - Create your personal wishlist
• - Stay informed about new products and news from the House.
• - Choose your communication preferences with Baccarat

Baccarat gives you the possibility to modify all the data in your account by clicking on "Modify" in the "My Account" section.
To delete your Baccarat account, please contact our Customer Service team via the Contact Us section.

The www.baccarat.com website is accessible to all, without any obligation to provide personal information.
However, anyone who creates a Baccarat account and checks the Digital Communication box implicitly accepts to be invited to Baccarat events, to be informed of Baccarat news, new products or to receive satisfaction surveys.
When placing an order, Baccarat collects all the customer data necessary to set up the shipping and billing processes: title, last name, first name, postal address, e-mail address, telephone number.
Baccarat will only disclose information communicated in the context of the order to trusted third-party partners: banking establishments, transport providers.
Baccarat undertakes not to keep your credit card number.
For more information, you can consult our Privacy Policy.

By subscribing to the Baccarat communication, you will be among the first to be informed of new products, events and news from the House.
If you wish to be contacted personally by a consultant by sms or phone, you can also update your Contact Preferences in your Baccarat account.
For more information, please contact our Customer Service via the Contact Us section.

You can also follow Baccarat news via our social networks :

• Facebook (https://www.facebook.com/baccarat/)
• Twitter (https://x.com/baccarat)
• Pinterest (https://www.pinterest.com/baccarat/)
• Instagram (https://www.instagram.com/baccarat/)
• YouTube (https://www.youtube.com/user/BACCARATTV).

A pre-order allows you to reserve and purchase certain products before they are officially released in stores or online. These items are marked with a "pre-order" flag on our website. To pre-order a product, simply select the desired item marked as "pre-order" and proceed to checkout. Payment for pre-order products is processed at the time of pre-order placement, and full payment is required to secure your reservation. Cancellations are only possible if the product has not yet been shipped. Once the product is dispatched, cancellation requests cannot be accommodated. The estimated arrival date of pre-order items depends on our stock arrival and the shipping schedule of our selected courier. Once your pre-order product is dispatched, we will notify you via email and provide a tracking number for your convenience. If you have any further questions or concerns about our pre-order process, please don't hesitate to contact our customer support team for assistance. Thank you for choosing to pre-order with us!